Privacy Policy
Last updated: April 28, 2026
Reid Systems respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
We may collect personal information when you contact us, request service, schedule an appointment, or communicate with us. This may include:
- Name
- Phone number
- Email address
- Service address, if needed for onsite support
- Details related to your computer, network, device, or service request
How We Use Your Information
We use your information to:
- Respond to questions and service requests
- Schedule and confirm appointments
- Provide IT support and troubleshooting services
- Send service-related updates by phone, SMS, or email
- Improve our services and customer communication
SMS Communication
By providing your phone number, you consent to receive informational text messages from Reid Systems related to your service requests, appointments, and customer support. Message frequency may vary. Message and data rates may apply.
You may reply STOP at any time to opt out of SMS messages. You may reply HELP for assistance.
Information Sharing
Reid Systems does not sell, rent, or share your personal information with third parties for marketing purposes. Mobile opt-in information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, misuse, or loss. However, no method of transmission or storage is completely secure.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
Contact Us
If you have questions about this Privacy Policy, contact us:
Reid Systems
Phone: 931-409-9895
Email: support@reidsys.com
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.