Agreement
Managed Services Agreement
This Managed Services Agreement applies when a client signs up for ongoing monthly IT support from Reid Systems.
Scope of Services
Services are provided based on the selected plan and may include:
- Remote monitoring and maintenance
- Patch management and updates
- Remote support
- On-site visits as defined by the selected plan
- Cloud and account management, when applicable
- Security monitoring, when applicable
Services not specifically included in the selected plan may be billed separately.
Response Times
Reid Systems will make reasonable efforts to respond to support requests in a timely manner. Priority response is provided for applicable plans. Response times are not guaranteed unless agreed to in writing.
Client Responsibilities
Clients agree to provide accurate information, maintain valid backups of important data, and ensure all systems and software are legally licensed and compliant.
Billing & Payment
Managed services are billed monthly unless otherwise agreed. Payment is due upon receipt or according to the agreed billing cycle. Late payments may result in suspension of service.
Term & Cancellation
Managed services continue on a month-to-month basis unless otherwise stated. Either party may cancel service with 30 days written notice.
On-Site Work
On-site services beyond the limits of the selected plan may incur additional charges at the standard hourly rate.
Limitation of Liability
Reid Systems is not responsible for data loss, hardware failure, pre-existing issues, or third-party service failures. Total liability shall not exceed the amount paid for services in the preceding 30 days.
General Terms
Terms of Service
By engaging Reid Systems for service, the client agrees to the following terms.
Service Nature
All services are performed using reasonable best efforts. Results may vary depending on the condition of hardware, software, networks, and third-party systems.
Data Responsibility
Clients are responsible for maintaining backups of all important data. Reid Systems is not liable for data loss under any circumstance.
Hardware & Software
Clients confirm they have the legal right to use all installed software. Hardware condition may limit the effectiveness of repairs or prevent repair entirely.
Payment
Payment is due upon completion unless another arrangement has been agreed to in writing.
No Guarantee of Outcome
While many issues can be resolved, Reid Systems does not guarantee that every problem can be fully repaired or recovered.
Refusal of Service
Reid Systems reserves the right to refuse service at its discretion.
These terms are written to keep expectations clear. They are not a substitute for legal advice from an attorney.
Approval
Service Authorization & Work Approval
Before work begins, clients may be asked to approve the scope of work, estimated cost, and related service terms.
Authorization
By approving service, the client authorizes Reid Systems to perform diagnostic and repair work on the specified system or account.
Acknowledgment of Risk
The client understands that data loss, hardware failure, software failure, or incomplete repair may occur during or after service.
Pricing Approval
The client agrees to the estimated cost provided before work begins. Additional work will not be performed without client approval.
Payment Agreement
The client agrees to pay for all approved services rendered.
Abandoned Equipment
Devices not picked up within 30 days may be considered abandoned unless prior arrangements are made.
Website
Website Use & General Policy
Use of the Reid Systems website is subject to the following general policies.
Use of Website
Users agree not to misuse the website, attempt unauthorized access, or disrupt site functionality.
Contact & Communication
By contacting Reid Systems, users consent to receive communication related to their request, quote, service, or support issue.
Changes to Terms
Reid Systems may update these terms at any time. Continued use of services or the website indicates acceptance of the updated terms.
